Return Policy
At https://elohimholdings.lk
, customer satisfaction is important to us. If an item does not meet your expectations, our return process is designed to be simple and transparent.
Eligibility for Returns
Return or exchange requests must be submitted within 7 days of receiving your order. To qualify for a return or exchange, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition
- Original packaging, tags, and labels must remain intact
- A valid invoice or proof of purchase must be provided
How to Request a Return
To initiate a return or exchange, please contact our Customer Service team with the following details:
- Order number
- Item(s) you wish to return or exchange
- Reason for the request
Our team will review your request and provide clear instructions for returning the item.
Return Shipping
For approved returns, customers are responsible for the return shipping cost unless the item received was defective, damaged, or incorrect.
Please ensure the item is securely packaged to prevent damage during transit.
Refunds
Once the returned item is received and inspected:
- Approved returns: Refunds will be processed to the original payment method within 7–10 working days
- Partial refunds: May apply if items are returned in a condition that does not fully meet return requirements
Exchanges
If you wish to exchange an item for a different size or color, please contact Customer Service prior to returning the product. Exchanges are subject to product availability.
Non-Returnable Items
For hygiene and safety reasons, the following items are not eligible for return or exchange:
- Underwear or socks
- Customized or personalized products
At https://elohimholdings.lk
, we aim to provide a positive and reliable shopping experience. Should you have any concerns with your order, our Customer Service team is always available to assist you.